Collect Shipments – Product ships on the freight carrier of your choice. Please specify the carrier name and account number. You will receive an invoice from the freight carrier for the shipping charges.
Prepaid & Add Shipments - Shipments are sent on our freight carrier added to your invoice.
If you receive goods in a damaged condition please inform the carrier (UPS , USPS, FEDEX or common freight carrier) immediately and then call us. Sign the bill of lading as products damaged whether it is prepaid shipment or a collect shipment to you. Collect shipment damage claims must be filed by the customer. IMPORTANT:Damaged shipments must be noted at time of delivery or the freight carrier may refuse to pay a claim or pay a reduced amount. If damage is not noted on the freight bill at the time of delivery the customer must submit all freight claims.
Returns & Replacements
Our products should meet your expectations. However, if you are not satisfied, we will offer a refund or exchange on all standard product purchases within ten (10) days of the shipment date excluding any shipping, insurance, restocking charges (up to 25%) or other charges where applicable. You must first call 1-888-392-7867 to receive an "RMA" (Return Merchandise Authorization) in order for us to properly process your return.
To process your return, we ask that you please note the following: If you are uncertain of the merchandise quality or appearance, please discuss any additional questions you may have with a customer service representative before purchasing the merchandise. If you are not satisfied with the merchandise you receive, please contact us IMMEDIATELY and we will assist you in obtaining a refund or replacement. If you have decided that you do not want the merchandise after it has been shipped, but before it arrives - DO NOT REFUSE THE FREIGHT DELIVERY. If the merchandise is refused you will be liable for freight charges and any duty incurred upon its return. Upon returning products and equipment, please include the required RMA number on all shipping documents. Please contact the day you ship the return(s) so we will have up-to-date information on your situation in order to better assist you. Please mail in the original packaging whenever possible. If you are sending several items, please pack them so they do not damage each other.
Merchandise returned without first obtaining an "RMA" (as per above) will result in a credit to the account of the original purchaser in lieu of a monetary refund. The product must be in new, unused and unworn condition with all original packaging materials and unused certificates.
Non-Refundable / Non-Returnable Merchandise: Some specially manufactured custom items have a no-return policy. This will be specified on your quote or order acknowledgement by our customer service department.
We accept Visa, MasterCard, American Express and Discover.
First time orders to be paid in advance with credit card, company check or electronic transfer. Subsequent orders with net 30 terms may be accepted with prior credit approval. (Some government agencies, municipalities, public schools, universities may be exempt from this policy.)
We accept purchase orders from existing customers with net 30 terms per the following conditions:
Purchase order must show our payment terms of net 30 days.
Purchase order must specify shipping method: Collect (Your carrier), or Prepaid & Add to Invoice. If utilizing our freight carrier (Prepaid & Add) the freight amount must be included on your purchase order. A rate can be provided by our customer service department.
Some orders may require a down-payment or deposit.
Prices are subject to change without notice.
Price quotations are generally valid for 30 days. Please contact customer service for quotations beyond 30 days to verify pricing. Freight quotations are valid for 15 days.